- Ensuring all relevant communications, records and data are updated and recorded
- Advising clients on products and services available
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Maintaining up-to-date knowledge of industry developments and involvement in networks
- Monitoring random calls to improve quality, minimise errors and track operative performance
- Recording statistics, user rates and the performance levels of the centre and preparing reports
- Handling the most complex customer complaints or enquiries
- Organising staffing, including shift patterns and the number of staff required to meet demand
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
- Forecasting and analysing data against budget figures on a weekly and/or monthly basis.
- Oral / Verbal Communication
- Customer Relationship Management (CRM)
- Customer Service
- Administrative Support
- Application Specialist
- Computer Operator
- Customer Service Assistant
- Data Entry Specialist
- Front Office Assistant
- IT Help Desk Executives
- Information Support Managers
- Office Administrative Assistant
- Office Information Specialist
- Office Manager
- Record Clerks
||Level Of Preparation
Career Navigator 1
Career Navigator 2