Work Nature


A retail banker helps with the financial requirements of individuals and businesses and provides advice and financial services. This can include:

  • Authorising loans and overdraft facilities;
  • Setting up saving accounts and bonds;
  • Assisting in the movement of money via payment mechanisms.
  • Private banking is a sub-section of retail banking which typically deals with high net-worth individuals, often defined as those with more than 1 Cr to invest.

    A manager of a retail bank will need to increase sales of financial products and services, attract new customers and manage a team of staff.

    • Dealing with customers queries face to face, over the telephone or in writing;
    • Serving customers at the counter;
    • Understanding customer needs, recommending suitable products and making sales;
    • Processing paperwork from sales, change of customer details, closure of accounts and so on;
    • Learning about new products, services and processes.
    •  Retail bank branch management is similar to other management opportunities, in that the managers are responsible for:

      • Managing, recruiting, and coaching teams of people;
      • Dealing with customer complaints that can't be solved by the front line staff;
      • Implementing the new products, services and processes devised by head office;
      • Representing the bank within the wider community and building relevant contacts;
      • Opening and closing the branch daily and ensuring that the premises are fit for business;
      • Meeting sales targets and managing budgets.

Key Skills

  • Financial Analysis
  • Financial Modelling


  • Accounts Assistant
  • Bank Tellers
  • Banking Assistant
  • Banking Officer
  • Business Development Executive
  • Certificate Course in Quantitative Methods of Banking & Finance
  • Corporate Banking
  • Credit Checkers and Authorizes
  • Customer Service Executive / Phone Banking Officer
  • Executive Secretaries and Administrative Assistants
  • Financial Managers
  • First-line Supervisors/Managers of Office and Administrative Support Workers
  • Loan Officers
  • Micro Finance Professionals
  • New Accounts Clerks
  • Probationary Officers
  • Retail Banking
  • Title Examiners and Searchers
  • Banking Manager

Career Analysis

1 Fees
2 Demand
3 Salary
4 Level Of Preparation

Career Videos

Career Navigator

Career Navigator 1

Career Navigator 2

Career Navigator 3

Career Navigator 4